Conflict is a common occurrence in both personal and work life, and it can easily escalate when individuals lose their cool.   Keeping a level head during conflict is essential for effective communication and finding a solution that works for all parties involved, but it is difficult. When individuals can regulate their emotions during conflict, they can better understand the issues at hand, communicate more effectively, and work towards resolving the conflict in a positive and productive manner. In this episode, I explore the surprising effects I noticed when I started bringing emotional intelligence to my conflict engagement game, and some simple techniques to assist in keeping your cool, so that you can start RESPONDING when things get tense, instead of REACTING. Please subscribe so you don't miss anything, and share the podcast to anyone you think would benefit from tuning in! www.growthproject.com.au Contact: [email protected]