In this episode, we're identifying who YOU need inside your agency—an Account Manager or Project Manager. Simply put, an Account Manager is responsible for keeping the client happy. How do they do that? → By being super proactive with communication and project updates. → Providing strong hand-holding for the entire process. → Keeping the team aware of project stages and where the client is at. ... all while ensuring everything is operating smoothly from both sides. You're right— there's a lot of overlap between Account Managers and Project Managers. [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!