Almost a third of healthcare spending goes towards administrative costs, and it’s been noted that at least half of this administrative spending is wasteful. In this episode we talk about waste in healthcare, and then pull back the curtain to talk about the building of digital health OG, Zocdoc.  From raising capital in and surviving the last economic meltdown (remember Sequoia’s famous RIP good times memo?!?) to a founder separation to completely pivoting their business model, to losing 90% of revenue at the beginning of COVID, to doubling the number of providers on the platform last year, Founder and CEO Oliver Kharraz, M.D. has lived the full entrepreneurial journey and is an open book. Join hosts Halle Tecco and special guest-host Steve Kraus as we get an inside look into the strategic pivots, challenges, and innovations that have shaped Zocdoc. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.