As an Entrepreneur and NYTimes Best-Selling Author, Chip Conley talks about how your emotions as a leader are contagious, candid confidence, and his belief that a great leader is a kind of servant leader. Every few weeks as part of The Heartbeat, I ask one question to a founder, CEO, or business owner I respect about their biggest leadership lesson learned. This week, I interview Chip Conley, an Entrepreneur and NYTimes Best-Selling Author. Have you been enjoying these Heartbeat episodes, lately? If so, it’d mean the world to me if you wrote us a review in iTunes. The more reviews we have, the more we’re able to share all our lessons from leaders. Thank you! 3 CLAIRE: Hey everyone. I’m Claire Lew and I’m the CEO of Know Your Team, we’re software that helps leaders avoid becoming a bad boss. And today, I am so honored to have an absolute expert on leadership. Today, I have Chip Conley who is a New York Times bestselling author, an incredible entrepreneur who started a boutique hotel company, Joie de Vivre, I believe maybe 24-some years ago. CHIP: Thirty two, 33 years. CLAIRE: Oh, 32. Eventually sold it and really was an absolute standard for hospitality very much in the industry. And then, more recently was Airbnb’s Head of Global Partnerships, I believe. CHIP: Global Hospitality and Strategy. CLAIRE: Long title. And no doubt, living up to it. And most recently though, the reason I had reached out actually to Chip is because he wrote this incredible book called Wisdom at Work which you’ll notice I’ve got like a million little sticky notes in it because I was so taken by it. It talks about the makings of a modern elder in the workplace and the differences in generations in the workforce. And was really inspired reading it, thought about just sort of my own personal growth about my parents. And so happened to see Chip speak specifically about this topic and the book in San Francisco and so begged to have him on the podcast and here he is today. CHIP: I’m honored to be here, Claire. Thank you. It’s great to be here. CLAIRE: Awesome. Chip, here’s how this works. I’ve got one question that I’m going to ask you about leadership. So, you’re ready? CHIP: Yep. Go for it. CLAIRE: All right, let’s do this. The question that I’ve been asking leaders who I respect and admire is what’s one thing or several things that you wish you would’ve learned earlier as a leader? CHIP: I think this is true of many of us who have had some years behind us as a leader. I don’t think we realize as we grow into our leadership that the more senior you are in a group or an organization, the more contagious your emotions are. This is, I think, particularly true in young companies where the power, you know, moves to a 25 year old or a 32 year old much faster than it did in the past. Wh