Digital transformation in healthcare enhances patient experience and optimizes call center operations, patient financial services, and overall access to healthcare. On this episode of The Beat, recorded live at ViVE 2024, Dr. Scott Schell, Chief Medical Officer at Cognizant, shares insights into how digital transformation shapes healthcare delivery in 2024, highlighting the challenges and opportunities it presents. He delves into specific complaints and struggles related to patient experience projects and the tangible effects of AI and machine learning on providers and patients. Dr. Scott also discusses potential pitfalls in Gen AI and tips for healthcare organizations embarking on digital transformation. Throughout this interview, he reflects on the importance of automation tools in alleviating staff burnout. Tune in to gain valuable knowledge and practical advice from Dr. Schell's expertise at the intersection of healthcare, technology, and patient experience.