David interviews Karen Coloso who is the GM of operations for Affordable Staff in the Philippines. Karen holds a masters in Accounting, has almost completed a law degree and shares her previous 10 years working for a not-for-profit before a brief stint in a call centre where she was called an ‘Asian Monkey’ on her first tech support call, the difficulties of working with teams in India, why she thinks it’s better NOT to have an Australian GM full time in our office, how to grow a culture of empowerment so you can go on holiday whenever you want to, and the problem with getting people within the Philippines to understand we’re not a call centre.