David and Eva interview Kasey McDonald from Property Management Training Academy on her experience in the industry as a property manager and now consulting within the industry. Kasey shares her early experience as a property manager, why staffing is one of the biggest challenges in the industry, the best way to recruit and find the right person to work in the PM industry, the repetitive nature of the industry and how it all comes down to service, the fear of PMs losing jobs and how automation and AI are going to disrupt the industry. One of the benefits of interviewing Kasey is she has worked hands on in the industry but more importantly now works ‘ON’ the industry so she has great insights on what is happening from an overall perspective and a number of great tidbits on how to flourish in Real Estate.