In today’s episode we’re interviewing Stepfanie Regan who is a Business Strategist at Real Estate Dynamics. Stepf has a large circle of influence outside of the real estate game and was the international property manager of the year in 2014. Some of the key highlights from the interview include the challenge of sales people becoming principles and that flow on effect around gaining business experience, how the massive changes around trust accounting and other technologies are going to ‘Disrupt’ the industry, the move to an uber style agency and how this will mean agencies will no longer need offices, why Real Estate is no longer just a ‘Once off Moment” and why you need to look at the full experience to better understand what MORE a prospective client will get from your business over your competitors AND how not enough BDM’s invest the time in understanding a client's end goals and why piecing the puzzle together to help them achieve that goal will help you to retain more clients Stepf’s interview was very clear and concise and the advice she is sharing is incredibly relevant RIGHT NOW. For example, Stepf talks about the clients end goals and mapping out their journey which is next level customer service and will help agencies to massively differentiate themselves from their competitors. Side note... Stepf also smashed the hot seat questions.