This is your HR News Flash, your briefing on talent management and the world of work from HRCI. Empathy is an important skill that HR leaders and practitioners must follow. Being aware when to exhibit empathy into your daily interactions is critical. Doing so generates positive behaviors that drive compassion in the workplace. Here are some practices that your organization can implement. Build trust. Regardless of the employee’s role, you must first develop a trusting relationship. Once an employee is comfortable in this relationship, it will open up their trust level and ease of communication, no matter the situation. Practice soft skills. Soft skills, such as kindness and curiosity, can be practiced through ongoing training and real interactions between employees and managers. For example, observe a conversation between a manager and an employee, and offer constructive feedback. Update workplace policies and procedures. Review current policies and procedures. If any gaps exist, research and implement revisions that better serve the employees. When possible, solicit employee feedback through workforce surveys and analysis. As we continue to observe Hispanic Heritage Month, “Esperanza: A Celebration of Hispanic Heritage and Hope,” checkout local events and opportunities that celebrate the many contributions that Hispanics make to your community and workplace. This concludes your HR News Flash. HRCI prepares HR leaders for the digital age. Thanks for listening. Check back soon for the workplace news you need. Learn more at HRCI.org.