This episode features Nam Pham, Sales Team Leader at IKEA Springvale. Nam was the first person in Victoria to have the role of Customer Division Journey Co-ordinator, focused on providing excellent customer service within the kitchen department, and ensuring the customer journey runs as smooth as possible. He also has first-hand experience of the new and innovative online kitchen planning service and how its launch is assisting their work in meeting the many.    See acast.com/privacy for privacy and opt-out information.