We spend some time this episode with Chonnie Richey, COO/CFO of The Pediatric and Adolescent Center of Grand Prairie and Arlington, in Texas. Chonnie walks us through their strategy for engaging patients, intake, virtual visits, care plans, and follow up. Being hit with first the global Covid-19 pandemic, then a severe weather crisis in her state, they had to shift gears fast, to accommodate patients, providers, and staff. Leveraging a sound EHR with embedded telehealth capability, a patient engagement and intake strategy through Doctible, and flexibility in provider and staff work schedules, they were able to adapt quickly and meet the needs of patients and parents in their community. Chonnie has a uniquely optimistic approach to their daily operations, and strategic plan you won't want to miss.