Learn from Nicki Lyons, Chief Corporate Affairs & Sustainability Officer at Vodafone UK on how to create a successful external communications strategy. Having previously held senior roles at Walgreen Boots Alliance, Unilever and PepsiCo, Nicki delves into the dangers of being risk adverse, the distinction between internal and external communications and how to achieve successful change management. Discussions in the episode: Key components in a successful communications strategyHow to deal with a crisisWhere organisations go wrong with communications Click here to reach out to Peter Rabey direct  Like this show? Please leave us a review. Every review helps.