In this episode, Johnny talks to Peter Dombkins, a director at PwC NewLaw, about concepts related to Law as a Service. Beyond the technical side of the practice of law, Peter explains the entire suite of services that go into providing a smooth client experience. In particular, legal innovation is discussed at lengths because it is difficult to achieve in practice. Peter shares tips on how to build trust and psychological safety, two things he believes are the bedrock of any team that hopes to innovate. RESOURCES MENTIONED IN THE EPISODE:  - The Legal Forecast: thelegalforecast.com - Corporate Legal Operations Consortium: cloc.org - ALTA: alta.law - UNSW PLT: law.unsw.edu.au/study/unsw-practical-legal-training - Amy Edmonson TED Talk: youtu.be/LhoLuui9gX8 - TED talk on divorce and nuclear war: ted.com/talks/hannah_fry_the_mathematics_of_love#t-1003275 Listen to the podcast on these platforms: YouTube: youtube.com/c/thellbpodcast  Spotify: open.spotify.com/show/49z5Z82EhfmCFTF4BfCYdF  Apple Podcasts: podcasts.apple.com/au/podcast/the-llb-podcast/id1548554169    Connect with the speakers and podcast on social media:  Podcast's LinkedIn: linkedin.com/company/the-llb-podcast/  Johnny's LinkedIn: linkedin.com/in/duc-huy-johnny-nguyen  Peter's LinkedIn: linkedin.com/in/peterdombkins  Peter's Twitter: twitter.com/projectpete4