Leading change ain’t easy. This is especially true when it comes to getting people to use new technology. Statistics show that almost three-quarters of IT projects fail and the numbers are even worse in maintenance, where 90% of CMMS failures happen because the software was underutilized or not used at all. That’s why we invited water resource manager and project management professional, Devon Aaroe, and wastewater treatment operator, Gordon Mielke, to share their experience of taking their maintenance team from paper to digital.