Would you agree that some industries were hit harder than the rest during the lockdowns of 2020 and 2021? It would've taken a lot of innovation and leadership to keep the businesses in those industries afloat, and to start rebuilding it back up this year. But imagine having to do all of that having just stepped into a business a mere 6 months prior and having 0 business experience on top of that! Well, that's exactly what happened to one of our Elevate Members at The Entourage. Montana Rosekelly, the Director of Operations at Planet Fitness Newcastle, had just stepped into her father's business and had just started to achieve good results with the help of The Entourage when COVID shut everything down. How did she not only keep the business afloat but suffer no significant membership loss (industry standard was 10-20% loss during COVID) but also hire an extra 10 employees in 2021? This 'Making It Happen with Members' bonus episode for Season 3 of The Make It Happen Show features a spotlight on some of the incredible business journeys of our Members at The Entourage. A raw and authentic look into business owners just like you, this is not one to miss. Check it out. Timestamps: 1:04 - Introducing Montana Rosekelly 2:16 - Jumping into a family legacy business right before COVID lockdowns 6:27 - What it's like running a business with no business experience 8:51 - Dealing with and overcoming imposter syndrome 10:38 - Expectations around young, female leadership in business 14:23 - Why anyone could benefit from a business coach 15:00 - The importance of structured leadership, even with casual workers 17:26 - The #1 glass ceiling for Montana in her business growth 20:31 - How this gym found success in spite of COVID lockdowns 25:12 - Why Montana encourages respectful competition 27:13 - Biggest advice Montana would give to business owners Find full show notes, resources, and templates here: https://hubs.la/Q01g5g7g0