World leading expert on employee and customer experience, Joey Coleman is the Chief Experience Composer at Design Symphony - a customer experience branding firm that helps organizations like NASA and Zappos retain their customers and employees, turning them into their biggest fans. In his latest book, “Never Lose an Employee Again”, Joey digs into how any business owner, manager, or employee can build a positive workplace that people love to stay in.  In this episode, Joey Coleman discusses the long-term effects of positive employee journeys, measuring employee engagement post-COVID, and what enhancing an organization’s experience looks like nowadays.