How Zendesk uses OKRs to Scale Efficiently
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Zendesk CIO Colleen Berbue says "it's just how we run the business" as she shares how OKRs flow into WorkBoard Biz Reviews and they ensure every major initiative has an OKR that clearly aligns to the company objectives.
Teams, time, and effort align and they're building stronger accountability muscles as they grow from 6k people to 10k.
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Deidre shares her own operating rhythm including defining strategic ambitions, orchestrating execution, setting the pace, and managing the awkward pauses that drive great performance. Setting OKRs is the easy part, driving the execution drumbeat is the real work and the real win!
Published 03/06/24
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