What should you do when a potential customer misses three calls or blows off a meeting at the last minute? Bad customers are tricky because you want their business but you don’t want to give them the message they can walk all over you. The solution is to treat the customer as if you have a strong friendly relationship. Then you can tell them you refuse to tolerate their behavior. I reveal exactly how to do it in this episode and I even provide a word-for-word script you can follow.