You want it? You got it. With things like television streaming channels, Amazon Prime, and food delivery services, it’s no wonder people have become a little spoiled by convenience. But for merchants trying to satisfy such demanding consumers, the process can be a bit tricky. Fortunately, the implementation of payment orchestration is assisting in giving the customers what they want: a seamless, contactless, and speedy checkout experience.   Recently, ACI Worldwide conducted a research study consisting of interviews with merchants and payment service providers (PSPs) of varying sizes and geographies. According to the data, 57% of merchants are multi-acquiring, meaning they have relationships with more than one acquirer, and 40% of merchants who work with a single acquirer are looking to change this within the next year. As for PSPs, more than 70% of them are already multi-acquiring. To further discuss the multi-acquirer approach and the benefits of this setup, PaymentsJournal sat down with Benny Tadele, Head of Secure eCommerce at ACI Worldwide and Raymond Pucci, Director of Merchant Services at Mercator Advisory Group. PaymentsJournalA Multi-Acquirer Approach: The Payment Orchestration Engine That CouldPaymentsJournal A Multi-Acquirer Approach: The Payment Orchestration Engine That CouldPaymentsJournaljQuery(document).ready(function ($){var settings_ap29390212 = { design_skin: "skin-wave" ,autoplay: "off",disable_volume:"default" ,loop:"off" ,cue: "on" ,embedded: "off" ,preload_method:"metadata" ,design_animateplaypause:"off" ,skinwave_dynamicwaves:"off" ,skinwave_enableSpectrum:"off" ,skinwave_enableReflect:"on",settings_backup_type:"full",playfrom:"default",soundcloud_apikey:"" ,skinwave_comments_enable:"off",settings_php_handler:window.ajaxurl,skinwave_wave_mode:"canvas",pcm_data_try_to_generate: "on","pcm_notice": "off","notice_no_media": "on",design_color_bg: "111111",design_color_highlight: "ef6b13",skinwave_wave_mode_canvas_waves_number: "3",skinwave_wave_mode_canvas_waves_padding: "1",skinwave_wave_mode_canvas_reflection_size: "0.25",skinwave_comments_playerid:"29390212",php_retriever:"https://www.paymentsjournal.com/wp-content/plugins/dzs-zoomsounds/soundcloudretriever.php" }; try{ dzsap_init(".ap_idx_255526_5",settings_ap29390212); }catch(err){ console.warn("cannot init player", err); } }); Why are merchants looking to switch to a multi-acquirer approach? With the help of COVID-19, there has been a rapid shift in the payments industry. Businesses are shifting to an increasingly digital payments system, which customers have come to expect from merchants. From a consumer perspective, the customer tends to lean toward a mobile-centric checkout experience, meaning they want to be able access payment gateway options like mobile wallets and QR codes. “This digitization has created the need [for merchants] to work with multiple [payment gateway] providers [who] offer the payment types that consumers are expecting the merchant to have right then,” said Tadele. The payment type is not the only area affected by this shift in the industry. The payments space and retail space are evolving in the ...