In part two of this episode of the Quality Hub, Xavier Francis hosts Scott Dawson, president of Core Business Solutions, discussing key business trends for 2024. Scott emphasizes the importance of adapting to emerging market trends and then dives into the significance of meeting evolving customer needs, employee engagement strategies, and the importance of treating employees like valued customers. Scott underlines the critical role of annual planning and employee involvement in shaping a company's future, sharing insights honed over his 24 years of experience. Helpful Resources: For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting