In this episode of the Quality Hub podcast, host Xavier Francis interviews Nadine Wilbur, Customer Support Manager at Core Business Solutions, as they delve into the intricacies of customer service best practices. Nadine's extensive experience and passion for customer advocacy shine through as she emphasizes the importance of understanding and meeting customers' needs while fostering genuine relationships. They discuss the pivotal role of ongoing training in maintaining high-quality service standards and leveraging technology to enhance customer experiences without sacrificing the human touch. Nadine provides insights into handling challenging interactions with patience and empathy, stressing the significance of active listening and problem resolution. Furthermore, they explore the significance of metrics and KPIs in gauging service success, emphasizing responsiveness and customer engagement. Looking ahead, Nadine predicts a growing demand for personalized service and underscores the paramount importance of customer loyalty in business sustainability. Their conversation underscores the core ethos of Core Business Solutions: prioritizing customer satisfaction and providing exceptional support. Helpful Resources: Clause 8.2.3 Explained:  https://www.thecoresolution.com/clause-8-2-3-iso-9001-2015-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting