In this episode of Quality Hub, host Xavier Francis talks with ISO experts Diana Verbeck and Ty Elliott from Core Business Solutions on the intricacies of ISO 9001 and the Process Approach. With Diana's extensive executive-level experience and Ty's deep knowledge of quality management systems, they speak to the systematic approach in defining and managing processes per ISO 9001. Emphasizing clarity in documentation, effective communication, and collaboration, they discuss strategies for seamlessly integrating the process approach into an organization's quality management system. They highlight the role of internal customer satisfaction in driving effective processes and fostering a culture of service excellence, while also underscoring the significance of leadership support, employee engagement, and ongoing evaluation in driving continuous improvement and ensuring the effectiveness of processes within your organization. Helpful Resources: Understanding the Process Approach: https://www.thecoresolution.com/understanding-process-approach For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting