In this episode of the Red Mage, I announce a side project named Karrmot and venture further into the define stage of the design process. I define user segments, define success, and break down some user journeys. Please note that this episode mentions suicide and uses strong language

In this episode, we start the define phase. I share additional research to fill in gaps in the discovery process and then use IDEO's 5 Whys to identify the core issue and establish a space to design. Warning I do reference a graphic topic in a previous episode. There is also mention of suicide.