Learning new approaches or concepts can come with a jolt. This conversation with Rachel is about what has surprised her, her doubts along the way, and what has emerged from her work in trauma responsive care. Rachel talks about Trauma Informed Biographical Timelines - a facilitated way to hear the story of someone who has experienced trauma, and build empathy as a team. More resources about the timeline process here:  Trauma Informed Biographical Timelines: Approaches for Intervention by Beth Barol Rachel Perlstein is a Behavior Support Coordinator at Clermont County Board of Developmental Disabilities and is involved in the Resilience Project.