Matt and Nick sit down to discuss this common challenge. What do you do if your patient refuses your advice? How to provide advice and break down the barriers to refusal How to assess capacity What do documents like power of attorney and an ARP really mean?

Mr. Jordan Emery path has taken him from NSW ambulance to an NGO in New York, before landing the top job in Ambulance Tasmania. We sat down with Jordan earlier this year to talk about paramedic culture, making mistakes and the idea of heart centered leadership.