We've talked a lot about marketing lately. So I felt it was important to pause and talk about something equally as important.  I see a lot of online service providers making this one mistake: Putting ALL their time and energy into marketing or honing their service, and neglecting to put any effort into their client process. To you, organizing your client process may seem boring or non-essential. But to your clients, organization = professionalism. A messy, unprofessional client process causes clients to doubt they made the right choice in hiring you, and question your experience. Do you think that would lead them to work with you again, leave a glowing testimonial, or refer others to you? Probably not. If your client process is a mess, you are likely leaving THOUSANDS on the table in missed referrals and repeat work. If you want to avoid making this mistake, tune in to this episode. You'll learn: A step-by-step overview of what you should include in your client onboarding process. 3 systems you need in your business if you want to amaze your clients. Why you need a welcome page. (And what this is.) What the S.T.A.R framework is and why this should make up your client offboarding process. Don’t forget to subscribe to this podcast so you don’t miss future episodes! LINKS MENTIONED FREE masterclass: 10 Steps To Go From Overwhelmed To Organized Course: Organize & Automate Episode: My top 10 mistakes & failures in my online business   OTHER LINKS Free Roadmap: Starter Kit for Booking Clients Consistently My courses 1:1 Coaching Instagram: @neshawoolery Thanks for listening! If you enjoyed this episode, I’d really appreciate it if you left a 5 star rating and review. Thanks so much!