The Shift to Working at Home, with Marsha Collier - Listen - The

The Shift to Working at Home, with Marsha Collier

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Marsha Collier is the author of The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More, and 46 other books. She's the founder of the #CustServ Tweetchat, where customer service thought leaders have gathered to discuss trends in the industry every week for the past 10 years! We talked about the impact of the shift to Working at Home on customer care and the growing imperative for emotional intelligence in customer experience and care.

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