Creating a Social Customer Care Strategy with Dan Gingiss
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Dan Gingiss is a keynote speaker and customer experience coach with more than 20 years of professional experience at companies like McDonald’s, Discover, and Humana.
On this week's Sprinklr Coffee Club we discussed creating a social customer care strategy and philosophy, hiring and training a care team, and integrating insights from customer care into the work of the rest of the business.
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