We're closing out the year with a discussion of the legal loophole that ambulance chasing law firms might use in the future to sue MSPs like YOU.  This may very well be the most important episode of the Technology Bradcast--ever.  You need to listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License    

If you're scared of the headaches and heartaches of providing your services in a co-managed environment, then you need to follow the "Brad Gross Three Immutable Laws of Providing Services in a Co-Managed Environment."  Yeah, ugly title but damn great advice. Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

If you're going to buy out your partner, then you'll need a buy/sell agreement.  But what is a buy/sell agreement, and what are the “must have" provisions to include in that agreement?  You have questions?  I’ve got answers.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

A customer declines your services so you're going to send a declination letter--but is that enough? Should you send a waiver? Does the customer have to sign your document? How do you protect your company from customers that reject important services? We're revisiting declination letters--what they are, when you should use them, and what they should say. Welcome to the next installment of the Technology Bradcast.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative...

I know what keeps you up at night.  Your company provides managed IT services and you’re wondering if your company will be liable when—not if, but when-- it experiences a data security breach. You’re also wondering whether your company will be responsible for a breach that happens to an upstream provider but which impacts your customers. Wonder no more.  The latest Technology Bradcast is here.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By...

The directors of your customer’s company are fighting with each other, and one of them sends you an email saying, “I want you to give me all of the administrative passwords for the company.”  Do you have to turn that information over?  Should you?  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License    

You've entered into a long term deal with a great customer.  Joe, the customer's manager, signed the deal.  Three months later your customer wants to terminate the contract, claiming that Joe had no authority to sign that contract.  Now what? Answer: Listen to this episode of the Technology Bradcast and learn about "Apparent Authority"   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

Post-incident meetings reduce your company's liability and boost its defenses after a cyber attack.  Want to learn how to organize and run an effective Post-Incident Meeting? Listen up.     Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

Your customer wants something in writing. Do you give a quote?  A proposal? A statement of work? An invoice? I know the differences. Do you? Listen up.

You told your customer to purchase a particular solution and your customer declined. You know it will eventually come back to bite your customer—and maybe your company as well.  What should you do?  Protect (and market) your company with a "decline letter."     Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

You must believe in the value of the services you provide.  If you don't, your clients won't either and they'll try to negotiate your pricing--and that's a race to the bottom.  Belief starts now.  Listen up.     Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License    

Off-Boarding.  It's how you wrap things up with your customer.  But it’s not always as simple as flipping a switch and shutting things down. You need to prepare for the end, at the beginning.  Want to know how? Listen up.       Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

Your customer’s lawyer wants to negotiate your service agreement.  But I’m in your head saying, “Don't negotiate those three provisions..."  You think, "What’s Brad talking about?  What terms shouldn’t I negotiate?  What’s he saying?” Listen up…   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

  George Bardissi, CEO of BVoIP, is one of the most well-known, experienced, and successful vendors in the service provider industry--and now he's sharing his unique industry insights with the Technology Bradcast. Join us as George tells us why MSPs should not be afraid to offer VoIP services, and learn his perspectives on MSP marketing, customer relationships, and where the VoIP market is headed in 2020 and beyond. When George speaks, serious people listen.  If you're a serious player in the...

In our first Bradcast interview, the CEO of Network Solutions Unlimited, Frank Saulsbury, gives you some of the best MSP business advice and customer strategies you'll hear anywhere.  Want to learn the secret to getting a great "first time appointment?"  Want to learn what mistakes to avoid and how to avoid them?  Want to hear from a seasoned MSP owner who knows a ton about the business?  Listen to Frank.   Contact Frank: Network Solutions Unlimited (www.nsumsp.com) or by email...

You didn’t install two factor authentication in your client’s managed environment and now a hack occurred.  Did you commit negligence? Are you liable for damages?  My answer might surprise you. Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

Scope Creep:  It usually starts with your customer saying, “You know what else we need?” or “That other thing—that’s included, right?” And it ends with someone being disappointed, either you or your customer.  Want to know how to avoid scope creep?  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License    

Listen to this episode of the Technology Bradcast right now and change your life forever!  It's the best thing you'll hear all day!  (The episode is abut puffery.  Get it?) Most MSPs use puffery to promote their services.  But when puffery creates legal obligations, liability happens.  Use puffery the right way and avoid liability.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

I've heard lots of MSPs say, “We don’t need agreements or statements of work for small projects.”  If you think that way, I’m about to scare the hell out of you.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

MSPs: Are you offering money back guarantees?  Stop it right now.  They're awful, and they are a losing proposition.  Want to know why?  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

I just spoke on Fox Business News about the Ring Doorbell lawsuit and why it should be dismissed.  But what does that litigation have to do with MSPs?  More than you think.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License

What if you're providing a malware solution to your customers, a virus gets through, and your customers end up infecting others.  Are you liable?  Listen up...   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

The California Consumer Privacy Act is about to become the law of the land (in California).  It's the toughest consumer privacy law in the U.S.--or is it?  Should you panic?  Do you need to change everything you're doing?  No. Listen up.

I only do "major" agreements and so should you.  So-called "minor" agreements may sound appealing because they're small, but they put your company in significant legal jeopardy.  Want to know why?  Listen up...   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License

Bring Your Own Device (or "BYOD") presents serious scope and security problems for managed services providers.  Your agreement probably doesn't properly limit your company's liability for BYOD-related issues...but it will after you tune in to this week's Bradcast.  Listen up.   Music: "Werq" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 License