Mike & Karen are joined by CCW Policy Manager, Janine Shackleton, for a wide-ranging discussion on the expectations of water companies and the importance of knowing your water rights.    Get in touch with the show with any of your questions or comments: [email protected]   TIMESTAMPS   0:01 - Introduction + Is it cheaper to join a gym to shower rather than showering at home? 4:45. - Janine joins the show 5:36 - How do I know if I’m getting a good service if I can’t choose my provider? 9:17 - How much money can be given when things go wrong in the home? 16:57 - What to do when you feel a company hasn’t complied with their standards? 21:38 - Janine’s personal water use 26:20 - Final farewells and tips   SHOWNOTES   BBC Article: https://www.bbc.co.uk/news/av/business-63988095 Ofwat standards of service: https://www.ofwat.gov.uk/households/supply-and-standards/standards-of-service/ https://www.ccwater.org.uk/blog/2022/06/21/credit-where-its-due-your-right-to-a-refund/ https://www.ccwater.org.uk/households/factsheets/what-to-expect-if-your-water-supply-is-interrupted/