Season 3, Episode 45.  Chuck and Chris  talk about a new HBR article by Bill Taylor, "Your Competitors Aren’t Always Who You Think They Are".  We explore what this means in healthcare and how we can optimize the patient experience. https://hbr.org/2022/11/your-competitors-arent-always-who-you-think-they-are Subscribe to our newsletter:  https://wustl.us6.list-manage.com/subscribe?u=c6fe13919f69cbe248767c4e8&id=10e0c1dd85 See http://www.practicelink.com for more information from our partner on job search and career opportunities.   Please complete NEW Survey: https://forms.office.com/Pages/ResponsePage.aspx?id=taPMTM1xbU6XS02b65bG1s4ZpoRI9wlPhXnSF2MnEXxURVRNVDNBMEVSMU1CWFpIQVA4SEtMTFcyMS4u As always, thanks to @iampetermartin for the amazing introduction and conclusion music. Listings at theupperhandpodcast.wustl.edu.