Chuck and Chris build on a hand society symposium led by Don Lalonde- What to Say and What not to Say to patients.  Chuck and Chris discussion tips to build the patient relationship and challenges in doing so.  We look forward to your thoughts and your tips.  We also discuss the medical school tradition of the white coat ceremony! Subscribe to our newsletter:  https://bit.ly/3iHGFpD See www.practicelink.com/theupperhand for more information from our partner on job search and career opportunities. See https://checkpointsurgical.com or www.nervemaster.com for information about the company and its products as well as good general information about nerve pathology.   Please complete our Survey: bit.ly/3X0Gq89 As always, thanks to @iampetermartin for the amazing introduction and conclusion music. Complete podcast catalog at theupperhandpodcast.wustl.edu.