Best known as the “Queen of Scripts,” Wendy S. Myers, CVJ, has taught communication and client service skills for more than two decades. As founder of Communication Solutions for Veterinarians, she teaches practical skills through online courses, onsite consulting, and conferences. Wendy was a partner in a specialty and emergency practice for 5 years. She's authored 6 books and a column for Veterinary Practice News magazine for 10 years. Wendy is a certified veterinary journalist and RACE CE provider. Visit YouTube.com/csvets and Csvets.com for more.