In this episode, we interview Mindy Spigel, author of "There's a Snake on My Head," about patient experience and how clinicians can alleviate patient's fear and anxiety when seeking healthcare. Based on her research, she shares three things patient's must feel in order to be fully present and engaged during their visit because everyone enters the doors of healthcare with fear.  Nurses can now get CE for listening to the WCH Podcast here: bit.ly/WCHCEU or download the CEHQ app on #Android or #Apple to listen, learn, and earn wherever you are! For transcripts, resources, and questions asked check out our website www.womancenteredhealth.com