In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space. It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in! Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Marzia on LinkedIn / https://www.linkedin.com/in/marziaarico/ If you like what we do at This is HCD and want to help us - there are a few things you can do; Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes. Learn more about your ad choices. Visit megaphone.fm/adchoices