Linda Ballesteros is host of All Things Franchising and also the owner of Mpower Franchise Consulting where she works with those who want to be in business for themselves but not by themselves with the franchise that best fits their skills, passion and what they want their lifestyle to look like.  She is also very aware of those industries which are more recession resistant. Contact Linda today: [email protected] Today's Guest: Nancy Friedman is the founder of the Telephone Doctor Customer Service Training.  She has spoken at franchise conference and she has spent 40 years helping many franchisees communicate better with their customers. Social Media links: LinkedIn: https://www.linkedin.com/in/nancyfriedmanspeaker/ Facebook: https://www.facebook.com/NancyFriedmanTelephoneDoctor Instagram: https://www.instagram.com/nancyfriedmanteldoc/ Contact INFO: Nancy Friedman (Chairman & Founder) Website: www.nancyfriedman.com Email. [email protected] Phone (Central time) 314 276 1012