The Scoop on Gelato Messina’s Remarkable Success: How to Build a Brand Identity and Redefine CX with Declan Lee
Description
What does it take to grow a brand from one small store in Darlinghurst to a household name serving up the best gelato in Australia (and arguably, the planet)?
In this live session at Mumbrella 360, Kat gets the inside scoop from Declan Lee - co-director and co-founder of Gelato Messina. We explore this iconic Aussie brand's journey from its early days to its widespread popularity, how it has cultivated a loyal following, dealt with the copycats and what exciting plans are on the cards next.
Key Episode Moments:
Declan's unique background and career journey from physiotherapy and DJ-ing to co-founding a gelato brand
The Gelato Messina story - early days and things falling into place
Vertical integration and buying a dairy farm
Redefining customer experience at every level
Pushing the limits of brand stretch and collaboration
Embracing creativity and innovation in product development
The importance of balancing a good product with a great experience
Building a winning culture for employees
Addressing competition and imitation in the market
Plans for international expansion and regional growth
Proactive community engagement and customer service focus to build brand advocates
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Unconventional Business was written and produced by HubSpot Australia and VidPod.
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