Rethinking our communications strategies is imperative in the current climate set by a world-wide pandemic and social injustices happening globally. What are the right and wrong ways to navigate these crucial times with our customers and how will our voice impact our relationships with them? Join Samantha and her guest Abby Borden, Customer Experience Expert at Cordial, as they discuss the nuances of getting our marketing messages right in the midst of difficult days in our society, setting expectations with our customers, and over-indexing on empathy.