No matter how mindful we are of our thoughts, speech and actions, being human means that we can sometimes act unwisely or hurt someone's feelings. Whether these mistakes are unintentional or not, they can lead to rifts in our relationships; and ultimately damage both our own contentment, as well as the cohesion of our community. In this episode, Tenzin shares the power of apologizing as a roadmap for forgiveness, healing and reconciliation; and then leads a reflection on the impact of both giving and receiving a wholehearted apology.