Chris Lambert is the interim CEO at Payload Technologies. Payload helps energy exploration and production companies automate their logistics allowing them to gain greater visibility into their business cycles. Chris and I discuss the impact Payload Technologies is having on the oil and gas industry and his observations on technology innovation in Canada.  Chris shares his insights on recognizing customer needs, gathering valuable feedback on software services, leading a company, building its culture and rigorous selection of people who will fit that culture. We discuss blockchain, IoT, AI and the importance of incrementally introducing new technology to ensure that it increases customer value. Disclaimer The opinions expressed by the host and guests on the Unusually Well Informed podcast are their own and do not reflect their employer or any other affiliation. Host and Producer: Tim Hampton https://www.linkedin.com/in/thetimhampton/ https://designthinkingtoronto.com Guest: Chris Lambert https://www.linkedin.com/in/christopherdavidlambert/ Payload Technologies https://payload.com Virtual voice over https://www.nuance.com/ Music Consequences by Nihilore https://youtu.be/BaWaucm-ewc --- Send in a voice message: https://anchor.fm/unusuallywellinformed/message