A tough job that we often talk about on the Veterinary Viewfinder is the role of a veterinary receptionist, a customer service representative, or whatever you choose to call those invaluable folks up front who are, quite frankly, taking a lot of the hits from our clients. This week, we’re excited to welcome back to the podcast Debbie Boone, CVPM, one of the co-founders of a new organization dedicated to improving the lives and skills of those folks who are our veterinary receptionists. This week, we want to discuss how you can get involved and why this is important for your clinic. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, talk with Debbie Boone, CVPM, a co-founder of the North American Association of Veterinary Receptionists (NAAVR). Learn how this organization started, what its plans are, and why you should better train your veterinary receptionists!