Are these digital CX resolutions on your list for 2024?
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Description
On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year.
We’ve asked a number of big questions this past season, covering topics like automation, changing customer preferences, algospeak and more. Join us as we recap some of the actionable insights shared by CX thought leaders.
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On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.
Founded in 2012 as an online-only menswear retailer, Frank And Oak used data and...
Published 04/29/24
On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024.
Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and opportunities in...
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Published 03/27/24
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