Nigel Elson Founder of https://www.friendlyfinance.nz/ Takeaways Being an expat himself, Nigel has a natural connection with expat clients and understands their financial needs. Traveling and experiencing different cultures makes people more open-minded and focused on enjoying life in the present. Planning for both the present and the future is crucial for financial success. Communication and compromise are key in relationships and business partnerships. Effective communication is crucial in financial advising to ensure understanding and build trust. Reading people's facial expressions can help gauge their level of comprehension. Addressing insecurities and concerns is important to make clients comfortable with the financial plan. Tailoring communication based on age and background is essential for effective communication. Chapters 00:00 Introduction 00:20 Feeling Like You Don't Belong 03:18 The Experience of Traveling and Living Abroad 05:01 The Challenges of Integrating into a Local Community 05:57 Unusual Life Experiences 07:05 The Differences Between the Ultra Wealthy and the Aristocracy 08:22 Attributes Required for Success 09:21 Instilling Work Ethic in the Next Generation 10:58 Maintaining a Long-Term Partnership 12:12 Effective Communication in Relationships 14:16 Understanding and Empathy in Arguments 19:00 Finding a Life Partner 21:01 Maintaining a Good Bond in a Relationship 22:27 Effective Communication in Sales 24:41 Simplifying Statement of Advice Documents 29:18 The Requirements for a Michelin Star Restaurant 32:27 Providing Service in the Financial Planning Industry 36:29 The Need for Higher Qualifications in New Zealand 44:52 Number of Insurance Advisors in New Zealand 45:33 Challenges in Reaching Remote Areas 47:13 Perception and Competency of Financial Advisors 48:22 Access to Financial Advice and Education 49:16 Importance of Life Insurance and Investments 51:00 Convincing People of the Importance of Insurance