Carie Townley mortgage broker at https://adviser.loanmarket.co.nz/whangarei/ Takeaways Investing in the potential of clients without expectation and serving their problems is key to success as a mortgage broker. Building relationships and partnerships with referral sources is crucial for business growth. Storytelling can be a powerful tool in the mortgage application process, helping to engage clients and improve the likelihood of approval. Fear and addiction can be overcome by understanding their underlying causes and developing strategies to deal with them. Maintaining integrity in the face of adversity is important for long-term success. Doing the right thing for clients and putting their interests first leads to more successful settlements. Chapters 00:00 Introduction and Ranking 02:00 Competition and Fair Assessment 04:07 Fear and Overcoming Obstacles 06:14 Unusual Expenses and Interesting Stories 07:33 Dealing with Addiction and Gambling 08:59 The Pillars of a Fulfilling Life 10:32 Understanding Addiction and Fulfillment 12:39 Helping Customers Achieve Homeownership 14:31 Leadership and Positive Reinforcement 15:35 Lessons Learned and Personal Development 17:33 Taking Responsibility and Building Relationships 19:34 The Power of Storytelling in Applications 21:17 Understanding the Cost of Living 24:45 The Influence of Role Models and Generational Patterns 27:31 Maintaining Integrity in Adversity 30:16 The Value of Genuine Relationships 32:02 Building a Business and Finding Customers 36:47 Treating People with Respect and Integrity 40:46 Maintaining Humility and Self-Awareness 45:49 Advice for Young People and Mortgage Brokers