John Yesko is a veteran experience design, creative, and digital business leader; now Head of User Experience and Service Design at Walgreens. Responsible for the digital experience on Walgreens websites, consumer mobile apps, and in-store retail interfaces - as well as team member-facing digital. He also leads the Omni-Channel Service Design practice, with the mission of improving customer and employee experience across their ~9500 stores. John's specialties include Information architecture, user experience design, service design, usability testing/user research, website design, interaction design, and creative direction. In this episode, we talked about: What is Walgreens and how it serves people?John’s role in WalgreensWalgreens and Boots relationshipHow did John get into design?How did John get the job at Walgreens?John shared some knowledge to those aspiring UX designers in healthcare/pharmacy worldWhat is a good design for John?More design tools that can be used for service designAnd MUCH MORE!! Links and Resources: http://www.yesko.com/  https://miro.com/ux-tool/ https://rosenfeldmedia.com/  Jared Spool books https://hbr.org/