Louise is the Founder of Indigo Tree, a digital agency with expertise in designing bespoke WordPress websites, technical SEO, and performance for ambitious organisations across the UK.  With over 30 years of experience in software and website development, Louise has spoken at WordCamps and conferences and is driven by her passion for technology and business, and an enthusiasm to deliver the best results for her clients. Louise has been named one of the top female game-changing innovators and business leaders in the UK, with a national award win. Announced on Tuesday the 8th of March 2022, to mark International Women’s Day, Louise was recognised as one of 38 top female, innovative entrepreneurs in the country. This episode covers:    Flexible working and retaining staff Understanding that everyone is human Building trust and respect within your team How to make a positive impact as a Founder Managing stress at work Effective communication with staff and colleagues Grants, awards, and the application processes  Word on the Street is sponsored by Tanba.io. Tanba empowers agencies to grow their revenue, by giving agency leaders and their teams all the training, support and content they need to attract and win more new clients. To learn more about what Tanba.io can offer your agency, visit https://tanba.io/ Links & references: Katie Street: https://www.linkedin.com/in/katiestreet/ Louise Towler: https://www.linkedin.com/in/louisetowler/ Get in touch: [email protected]