On today's show, we talk about incidents and outages at work. Incidents are a fact of life. If you depend on a file system or a database or a third party vendor, at some point, something will break and your service will be degraded. Customers freak out (rightly so); and, it becomes a cross-team effort to try and find the problem, fix it, and effectively communicate updates back to your customers. There's no right way to do this. But, one could argue that there are definitely wrong ways to do this. Follow the show and be sure to join the discussion on Discord! Our website is workingcode.dev and we're @WorkingCodePod on Twitter and Instagram. New episodes drop weekly on Wednesday. And, if you're feeling the love, support us on Patreon. With audio editing and engineering by ZCross Media. Full show notes and transcript here: https://workingcode.dev/episodes/174-when-your-software-has-a-terrible-horrible-no-good-very-bad-day/