Why ‘sh*t-fixers’ make the best managers
Listen now
Few things at work are more frustrating than tedious bureaucracy – and few things make employees happier than when their managers get rid of it. Isabel Berwick speaks to Huggy Rao, professor of organisational behaviour at Stanford, and co-author of 'The Friction Project,' to find out how managers can become 'shit-fixers’, clearing unnecessary obstacles from the path of their teams, while making sure they don’t go too fast for their own good. Later, Isabel speaks to FT senior business writer Andrew Hill to learn what the consequences can be when managers introduce too few checks and balances – and why generative AI might actually make bureaucracy worse. Want more? Free links: ‘I work in a frustration factory’: how to make workplaces run better Letter: Frictions and frustrations of modern office working Presented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio. Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.
More Episodes
Tens of thousands of workers have been made redundant already this year – but some are refusing to go quietly. Younger employees are posting videos of their layoffs (or of the moment they quit their jobs) on TikTok and Instagram, publicising an intimate moment that usually stays hidden. Why are...
Published 04/16/24
Published 04/16/24
During the Covid-19 pandemic, millions of workers got used to working at home. Some moved hundreds of miles from the cities where their companies were based to live a cheaper and less stressful life. But now that in-office work is back, a rising number of people are looking to eat their cake and...
Published 04/09/24