Many managers hate giving feedback just as much as employees hate receiving it. So how can we give our colleagues pointers without upsetting them? Isabel speaks to Joe Hirsch, who helps CEOs and corporate clients design better feedback, to find out why a spirit of partnership is key to making the process more fluent. Later, she speaks to Kim Scott, a former Google and Apple executive, and author of ‘Radical Candor,’ one of the most influential business books of recent years. Kim explains why honest, straightforward feedback is so important – especially when issues of race and gender are involved. Want to get in touch? Write to Isabel at [email protected] Want more? Free links: Positive feedback: the science of criticism that actually works Tesla’s Technoking gives lessons on performance reviews The painful truth about feedback at work FT subscriber? Sign up to get Isabel’s free Working It newsletter in your inbox every Wednesday: ft.com/newsletters Credits: Presented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio. Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.