All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality. He was once again joined by three brilliant humans from the IOH membership including Martin Traynor OBE FIH.  Martin had served in government for many years before his recent retirement and was therefore able to offer us some valuable insight into the inner workings, ably assisted by Kris Hall MIH and Mae Umayam AIH. Our panel cover so much and there were some fantastic points raised including:- The known barriers to making positive changeThe strengths that Hospitality could bring to GovernmentSiloed Departments v Cross DepartmentsCustomer Journey/Citizen JourneyConnection with citizensThe can-do attitudeThe Recruitment processEvolutionA government menuDealing with CompetitionLeadership and popularityStabilityDealing with change Again some great reasons were given as to why our guests said I’m in to the IOH and they were:- To give something backTo add value to the institute’s objectivesNetworking opportunitiesTo experience the warm welcome received at every meeting and eventThe eventsTo get access to influential leaders and to learn and be inspired by themTo remain in the loop on the industry It’s worth noting that if you are tuning in to listen to us bash government, then I’m afraid you’ll be disappointed as this was more about how we can take the strengths that hospitality has and apply them to government. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]